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South American Communications Company Chooses Orlando Technology Provider
Posted: 11/12/2002

Posted By: K.L. Grant Marketing Communications Contact: Kathie Grant
Phone: 321-725-6576 Email: klgrant@klgrant.com

Computer Business Consultants enables successful rollout of VoIP solution.

ORLANDO, Florida, November 12, 2002 – Information Technology solutions provider, Computer Business Consultants, Inc., has just completed the area’s first successful implementation of a Voice over IP (VoIP) solution, which will help Guyana’s push to stimulate economic growth through the development of a $2.5M telemarketing enterprise.

NPI Communications, a diversified corporation based in Guyana, chose Computer Business for its history of innovative problem-solving and the company’s ability to marry diverse technologies—in this case, across international platforms. The ambitious Guyanese venture already has contracts in place to outsource its services across the globe.

“VoIP allows analog signals to be converted to digital Internet Protocol. In business practice, its usage is fairly new, and this is the first instance that I know of [the technology] being used to facilitate communications for a remote call center,” said Clinton Pownall, President of Computer Business.

According to Pownall, U.S.-based call centers are doubly challenged with rising labor costs and long distance phone charges. The profit margin is slim, at best, and revenue hinges upon too many market variables, which are especially volatile in an unpredictable economy.

“The cost-saving potential for employing this technology in a call center environment is enormous,” Pownall continued, “and in most cases companies will see a return on their initial investment within the first six months.”

NPI Communications expressed delight over the technology’s seamless rollout. Pownall explained the development process. “We custom-designed this solution by listening to the client, their goals, and concerns. In my experience, there is always a way to make the technology work in your favor, although it often requires a measure of creativity. We are very happy to be able to deliver a product we think is superior and fills a specific need.”

About Computer Business Consultants, Inc.
Founded in 1996, Computer Business Consultants provides a complete range of information technology services and solutions focusing primarily on medium to large-scale businesses. The company has offices in Orlando and Atlanta.

Computer Business Consultants
800-778-0838
Orlando: 407-294-1889
Atlanta: 770-587-1199
www.computerbusiness.com




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